Terms of Use

This website is operated by ‘Red Dingo’ as a global entity and may be represented under the trading names “Red Dingo Australia Pty Ltd”, “Red Dingo Inc”, Red Dingo GmbH”. Throughout the site, the terms “we”, “us” and “our” refer to Red Dingo.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”). These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms are considered an offer, acceptance is expressly limited to these terms.

GENERAL INFORMATION

The products placed on the site are constantly available and operating with an existing stock. All incoming orders will be served from existing stock. Should in any case the product you order not be available on stock, we will notify you about the expected date of delivery.

REGISTRATION

No registration is needed for ordering through the Red Dingo store. For any purchase without registration we ask you to provide us your billing address and address for dispatch. We treat all personal information as private and confidential. To understand how we use your information please review our Privacy Policy

CANCELLATION & RETURNS POLICY

Your rights to cancel an order apply if your request for cancellation is received before fulfillment of your order commences. As tag orders are customised products, once engraving begins you cannot cancel your order. If you are unhappy with the product you have received, please contact us to discuss returns. Tags which have not been engraved may be returned if they are in their original packaging, undamaged and suitable for resale. Cancellations & returns are approved at our discretion unless specified by local legislation.

PAYMENT

We use PayPal (including BrainTree) as our third party hosted payment processor. No credit card details are collected, processed or stored on Red Dingo web servers.

CUSTOMS CHARGES

International orders may be subject to customs or import duties once it reaches the destination country. Red Dingo is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, Red Dingo has no control over these charges and as they vary from country to country, we cannot advise you at checkout what these charges may be. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.

SALES TAX

Product prices on this site include the relevant sales tax/GST/VAT depending on delivery address. Where sales tax/GST/VAT is included it is shown at checkout. Applicable sales tax for US addresses is displayed separately at checkout.

SHIPPING COSTS

Shipping costs for products are included in the product prices displayed. Faster shipping options may be available for your shipping destination at an additional cost. Unless you select an express shipping option, shipping is included at no charge.

DELIVERY TIMES

The products on the site are deemed available unless otherwise stated. All incoming orders will be served from existing stock. Errors can occur with incorrect stock levels, should in any case the product you order is out of stock, we will notify you about the expected date of delivery. Red Dingo endeavours to dispatch all orders within 48 hours of receipt.

Regions Delivery Times Shipped From
Australia 2-7 business days Australia
New Zealand, Pacific Islands, South East Asia (ex Singapore) 10-15 business days
Switzerland 1-2 business days Switzerland
Rest of EU & UK 4-10 business days
Singapore 15-20 business days
USA and Puerto Rico 2-7 business days First Class Mail, or
1-3 business days USPS Priority Mail
USA
Canada 4-10 business days
China 1-3 business days China

To see delivery timeframes by country click here

COPYRIGHT & CONTENT

All images, text, logos and videos displayed on this site are used in accordance with relevant copyright privileges, including ownership by Red Dingo. You must not copy or use any images, text, logos or videos without express permission from Red Dingo. If you wish to use any content from this site please contact us.

WARRANTIES

Red Dingo warranties on products operate in accordance with your local legislation unless otherwise stated. In most cases, Red Dingo offers an extended warranty with our lifetime guarantee on manufacturing defects and faults. Please contact us to have your claim assessed.