Privacy Policy

Last Updated: 29/11/2019

This privacy policy explains what user information is collected and how, “we”, Red Dingo uses it when a user visits the Red Dingo website. Visitation to the Red Dingo website is considered use of the Red Dingo “service”. Red Dingo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Red Dingo may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes.

  • "We/Us" refers to Red Dingo as a global entity, including Red Dingo Australia Pty Ltd, Red Dingo Inc and Red Dingo GmbH.
  • "Service" refers to any functionality of the Red Dingo website on all domains including subdomains and country domains. Use of service includes browsing the site and/or using the ecommerce functionality to purchase products and/or services.
  • "You/your/customer" refers to you as a user of this service.

Red Dingo’s privacy policy complies with international and local government regulations, including the General Data Protection Regulation (GDPR); your rights as a user of this website are:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of the personal data held is inaccurate or incomplete.
  • The right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

We may collect the following information when you use our service:

  • Your name, your pet’s name(s)
  • Contact information including email address and full physical address
  • Demographic information such as postcode, language preferences and interests
  • Other information relevant to customer surveys, emails and/or offers.
  • Cookies. For the exhaustive list of cookies we collect see the List of cookies we collect section.
  • Usage data, including IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data through services such as Google Analytics (see ‘Analytics’ section below).

We require this information to help understand your needs and provide you with a better service and customer experience when using the Red Dingo website, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use the information to display relevant information and personalise your experience with our service.
  • With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out/unsubscribe. Where required by law we will impose a double-opt-in (i.e. confirmation of subscription).
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. We take reasonable steps to protect the information we collect from unauthorised access.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at, or clicking ‘unsubscribe’ at the bottom of any marketing email from us.

You may access our site without providing any personal data at all. However, to use all features and functions available, including the order of products, you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies using special browser settings.


We will not sell, distribute or lease your personal information to third parties for their marketing purposes unless we have your permission or are required by law to do so. We may use the following third party services to operate parts of our website:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


We may use third-party Service Providers to monitor and analyse the use of our service to ultimately provide a better user experience to users:


We use PayPal as our third party hosted payment processor. No credit card details are collected, processed or stored on Red Dingo web servers.

When you create an order using Tag Express Gifts we may collect the following information in addition to your order details for security:

  • IP address
  • Device and browser information
  • Usage such as pages you visit and content you interact with
General Browsing

When you browse our website we may collect the following informaion from you to analyse our website usage, performance and security:

  • IP address
  • Device and browser information
  • Usage such as pages you visit and content you interact with

We use cookies to personalise content and to analyse our website usage, performance and security. We do not use cookies for targeted marketing.

Examples of personalisation include:

  • Language preference
  • Show product codes preference
  • Tag Express order progress
  • Returning visitors
Information Storage and Processing

Servers and administrators are based in the United States and New Zealand.

Orders are processed in the United States, Switzerland and Australia.

Irrespective of your current location you consent to the processing in / transferring of your information to / from the United States, New Zealand, Switzerland, Australia and other countries.

Data Rentention

We generally retain personal data for as long as it may be relevant for our purposes. For general browsing this is typically 1 year.

We may anonymise personal data, delete personal data or take other appropriate steps as necessary.

Data may persist in secure backups made for service continuity and ongoing development.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Contacting Us

If you have any questions about this Privacy Policy please contact us


We makes no guarantee that the website or any content, services, privacy policy or terms of use will be error-free. Or that defects will be corrected or that your use of the site will result in certain results. We reserve the right to correct any inaccuracies, errors & omissions. If there is any incorrect information please contact us.


The table below lists the cookies we collect and what information they store.

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.